Privacy Policy
Lazez Customer App · Last updated: 15 June 2026
LAZEZ is operated by OQP Digital FZCO (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, share, and protect your personal data when you use the Lazez customer mobile application and related services.
1. Data We Collect
- Account data: name, email, phone number, profile photo, date of birth, gender, and preferences
- Order data: cart contents, order history, delivery addresses, and order notes
- Payment data: saved payment methods and transaction records (processed by payment providers)
- Location data: delivery address and location used to show nearby restaurants
- Usage data: app interactions, bookmarks, comments, likes, language and theme settings
- Device data: device type, operating system, app version, and push notification tokens
2. How We Use Your Data
- Create and manage your account
- Process and deliver food orders
- Provide customer support and resolve disputes
- Improve our services, security, and user experience
- Send order updates and service notifications
- Comply with legal and regulatory obligations
3. Who We Share Data With
We may share your information with:
- Restaurants to fulfil your orders
- Delivery partners to deliver your orders
- Payment providers to process payments
- Service providers that help us operate the platform (hosting, analytics, support tools)
We do not sell your personal data.
4. Data Retention
We retain personal data for as long as your account is active and as needed to provide our services. Financial and order records may be retained for up to 7 years for tax, accounting, and legal compliance.
5. Your Rights
You may request access, correction, or deletion of your personal data, or raise a complaint, by contacting us. You can delete your account from Profile → Manage Profile → Account Info → Delete account, or see our account deletion page.
6. Security
We use appropriate technical and organisational measures to protect your data. No method of transmission or storage is completely secure.